The Bitdefender team is excited to share that we have been named a ‘Customers’ Choice’ for North America in the 2021 Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platforms (EPP). Our team at Bitdefender takes great pride in this distinction, as customer feedback continues to shape our products and services as our customer are the center of everything we do.
What are Endpoint Protection Platforms (EPP) and why are they important?
According to Gartner, “An endpoint protection platform (EPP) is a solution deployed on endpoint devices to prevent file-based malware attacks, detect malicious activity, and provide the investigation and remediation capabilities needed to respond to dynamic security incidents and alerts. Detection capabilities will vary, but advanced solutions will use multiple detection techniques, ranging from static IOCs to behavioral analysis. Desirable EPP solutions are primarily cloud-managed, allowing the continuous monitoring and collection of activity data, along with the ability to take remote remediation actions, whether the endpoint is on the corporate network or outside of the office.”
Endpoints are critical to any organization such as end-user devices like desktops, laptops, and mobile devices. These endpoints typically serve as points of access to an enterprise or SMB network and create points of entry that can be exploited by malicious actors. Any disruption to these systems will impact business operations. When these systems are misconfigured by users or admins, they become vulnerable to cyber-attacks that can affect wholesale system function. In order to stay ahead of evolving threats in today’s world, risk assessment and remediation capabilities need to be fully integrated into a broad endpoint protection platform (EPP).
How is the Gartner Peer Insights Customers’ Choice determined?
The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, considering both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrants and Market Guides.
Customer highlights from Gartner Peer Insights 2021 report
Below are just a few highlights of what our customers have to say.
“Incredibly Comprehensive and Effective Endpoint Security in One Package”
"We have been using GravityZone Enterprise on premises since 2016. It has been extremely effective and reliable. I have deployed and managed the offerings from most enterprise security vendors over the last 20 years and it's the first time I've been happy. Major upgrades have been painless. Support is A+ and the endpoint client is comprehensive, non-intrusive and lightweight.”
“Simple and Efficient Protection for our Dense Virtualization Environments”
“GravityZone is a very efficient means to provide endpoint protection for our virtualized workloads. It integrates easily with VMware to minimize resource usage in dense virtual environments without compromising security. In addition, Bitdefender has a VERY responsive support organization and when we have needed to engage engineering they have been quick to respond as well."
“Great Product with Terrific Support”
"Easy to use and excellent support. Could not ask for a better company to deal with and a better product to trust our endpoint protection to. We used McAfee for 15 years and switched to Bitdefender. We have never looked back. It is an easy to install, affordable, and robust product."
Thanks to our customers
To all our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!
If you have a Bitdefender story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in here.
¹Gartner, Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platforms, Peer Contributors, November 25th, 2021
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.