How are organizations using the Bitdefender GravityZone Endpoint Protection Platform (EPP) to reduce risk? Verified customers answer this question in the paragraphs below.
However, I'd like to begin with some context: Choosing an EPP today is about more than detection rates or feature checklists. It’s about how well a solution performs in real environments — from deployment and daily operations — to support, trust, and long-term confidence. And increasingly, a key part of endpoint protection is shrinking the attack surface to prevent an attack from gaining a foothold in the first place.
We believe feedback from verified customers is important for understanding how organizations use a cybersecurity platform and the security outcomes they achieve. According to the latest Gartner® Peer Insights™ Voice of the Customer for Endpoint Protection Platforms report, Bitdefender is positioned in the Customers’ Choice quadrant, based entirely on reviews from verified end users.
In this evaluation, Bitdefender received a 4.8 out of 5.0 overall rating*, with 96% of reviewers indicating they would recommend the platform.* We feel this reflects consistently strong customer experience across industries, regions, and organization sizes.
More than an aggregate score, these verified reviews also reveal how customers are using Bitdefender GravityZone.
Here’s a look at some specific things customers are saying.
Customer feedback increasingly highlights what we believe is an emerging priority for organizations: reducing the attack surface and limiting exposure before an attack can start.
Customer Review
“Bitdefender PHASR is a great tool we have to manage and reduce our attack surface.”
We feel this perspective reflects Bitdefender’s focus on preemptive controls that help teams manage risk while maintaining visibility. Learn more.
Strong protection doesn’t have to come with complexity. Customers consistently point to Bitdefender’s ability to deliver security that is both powerful and manageable.
Customer Review
“Ease of use and effectiveness are the main strengths of the product.”
In our opinion, this balance is especially meaningful for lean IT and security teams protecting diverse environments while keeping operational overhead in check. You can read more in our related blog: The Security Platform Is Dead. Long Live the Security Platform.
Increasingly, customers say that the implementation experience and ongoing support play a central role in long-term satisfaction with their cybersecurity solutions. Bitdefender customers frequently highlight both ease of deployment and the quality of support.
Customer Review
“Seamless deployment and strong protection with top-notch support.”
In the 2026 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms evaluation, Bitdefender earned 4.8 out of 5 for support experience.
For organizations operating at scale, consistency and confidence matter. Bitdefender customers frequently emphasize that the reliability of protection across endpoints, throughout the organization, is a key consideration in choosing GravityZone. That sentiment is reinforced by long-term trust in the platform.
Customer Review
“Reliable Protection for every device across our organization.”
Customer Review
“Bitdefender Is a Solid, Trustworthy Business Endpoint Protection Platform.”
Our customers have spoken, and we view our recognition as a Customers’ Choice for Endpoint Protection Platforms as a reflection of our ongoing focus on delivering strong protection, manageable operations, and dependable support for organizations with evolving security needs.
If you’re evaluating endpoint protection platforms this year, we believe that verified customer feedback can provide a valuable perspective on real-world experience. Here are two additional resources that can help during your evaluation:
👉Download: Buyers Guide for Mid-Market Businesses
👉Get Interactive: Bitdefender GravityZone Demo
*Based on 223 reviews as of November 2025.
Gartner, Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, January 23, 2026.
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.